OXWHITE
Country : Malaysia
  • Full-time
  • Freelance

Customer Loyalty Executive

It started with a simple idea: that men shouldn't have to go broke to look good.

We are a young startup creating clothing perfect for the modern business traveller. Great technology is around us. Why not use it to make high quality shirts that are comfortable and look good all day long?

At OXWHITE, we've sourced the world's best cotton — engineered to last a lifetime. We use only 100% USA SUPIMA® Cotton, processed with unique post-cure treatments to create the world's most advanced non-iron technology.

We quit our jobs to gone all in on this passion project of ours. It's taken us 1 year to perfect our first product, a classic men's shirt, and we are finally ready for launch. Our mission is to make life as easy as possible, without compromising on quality and design.

Together with our designer, we have collected data from 70,000 men to design the perfect fit for the Asian physique. To us, it represents the perfect marriage between style and comfort.

It’s time to iron less, buy less, and wear more.

Responsibilities

Oxwhite needs empathetic problem solvers for our Customer Loyalty team. We've been successful not only by fielding customers’ requests, but also anticipating their needs and staying one step ahead of the game. Our ideal candidate is someone with social intuition that knows when it's right to make an exception. 

 

You will receive and answer all kinds of customer inquiries: providing sizing advice, handling damaged products, and tracking down packages. We take each email case by case and encourage our team to problem solve creatively. 

  • Handle product issues: sizing + styling questions, damaged item scenarios
  • Handle warehouse issues: wrong items and missing items
  • Handle shipping issues: lost packages, delayed shipping concerns
  • Take pride in delivering great service and create powerful solutions to get the job done the first time. 
  • Study each new Oxwhite's product weekly
  • Collect data about customer happiness, help analyse customer segments and behaviour, support building a tailored user experience

Requirements

  • People-pleasers. As evident from the job title, your main objective will be to keep our customers happy!
  • Must be fluent in English
  • Well-versed with internet culture
  • Must have Passion (and patience) to talk to customers all day, every day!
  • Highly organized, confident, self-motivated and persistent
  • Are you passionate to create something revolutionary to people?
  • Are you enthusiastic to build something from scratch?
  • Do you love to work with fun, have self-motivation and dream big to be part of exciting team? 
  • Would you have previous 1-2 years experience in sales, marketing, customer service part time or full time ? (Preferred)
  • Would you have experience in the e-commerce / marketplace / fashion apparel industry? (Optional)

Salary

2700 - 4000 MYR

Total applicants :7 Job posted 11 days ago Total Views : 82 Unique Views : 82 Today Views : 1


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