CaterSpot
Country : Malaysia
  • Full-time

Live Operations Executive

CaterSpot is Asia’s largest corporate catering platform that connects companies and people with catering options. We offer users the possibility to order 4000+ catering menus and packs from a curated list of caterers and restaurants in Singapore and Hong Kong. Our Operations Centre based in Kuala Lumpur supports both countries in daily operations.

Responsibilities

Responsibilities:

·       Overseeing real-time catering deliveries in our logistics software and proactively tackling problems and inquiries coming from drivers, caterers or customers.

·       Managing delays on orders and providing transparency to customers and caterers on extent of delays

·       Working with members of the Customer Care team on communication with customers

·       Liaising with restaurants and caterers on order-related matters (order confirmation, unavailable items, declined orders, etc)

·       Participating in driver recruitment process (pre-screening candidates and arranging interview/on-boarding sessions)

Requirements

 Requirements:

·       1-2 years of operations or customer service experience (or similar)

·       Willing to work in shift rotations: (7am-4pm or 10am-7pm, 7 days a week)

·       Able to work on some Public Holidays (company follows Singapore Public Holiday Schedule, not Malaysia)

·       A quick and calm thinker when under pressure, multitasking pro! Enjoy talking and listening to people.

·       Strong communication and organization skills - the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.

·       Self-motivated and a great team player - if you don’t know the answer, you know where to look!

·       Fluent in English. Proficiency in Cantonese or Mandarin would be an advantage.

·       Demonstrated ability to work in a fast-paced customer facing environment. High attention to detail.

·       Tech savvy, good PC skills, e.g. MS Office, Google Docs, Google Sheets.

 

What we offer:

·       Attractive salary: 2400 – 2800 MYR depending on candidate’s skills and experience

·       Shift and transportation allowance, EPF and SOCSO paid, central office location (KL Sentral)

·       Become one of the first team members of CaterSpot’s Operations Centre.

·       Open, respectful, fun company culture with people who seriously enjoy what they are doing.

·       Great exposure into multiple aspects of a fast-growing, game changing business.

·       Fast career growth and many opportunities for advancement within company

Salary

2400 - 2800 MYR

Total applicants :10 Job posted 2 months ago Total Views : 171 Unique Views : 171


Submit Application