Flower Chimp
Country : Malaysia
  • Full-time

Customer Care Superstar

Flower Chimp is an exciting young startup based in KL. We are on a mission to digitalise South East Asia’s floral industry by connecting local florists with their customers through a sophisticated online platform. Since our launch in June 2016, we’ve been growing rapidly and currently offer 100+ types of flowers, bouquets, fruit baskets and seasonal products on our site.


We’re always on the lookout for dynamic and passionate team members that are eager to play an active role in growing an exciting startup in South East Asia!

Responsibilities

Identify and assess customers’ needs to achieve overal customer satisfaction with our services.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Managing high volume amounts of incoming calls, messages and emails from customers.

Identifying and assessing customers’ needs and wants to  achieve satisfaction of our customers.

 

Requirements

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Take the extra mile to engage customers

 You’re self-motivated, self-starting, self-assured……self!

 A high sense of urgency and multitasking skills

Strong handling skills and active listening

Familiarity with CRM systems and practices is a plus!

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication skills

Ability to multi-task, prioritize, and manage time effectively

Being empathetic and reasonable in high stress situations

Must be fluent written / speaking in English and Mandarin while knowing Malay is a plus!

No need to follow a script...just build a personal emotional connection with each customer!


Total applicants :12 Job posted 4 months ago Total Views : 248 Unique Views : 239 Today Views : 4


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