Comfort Works
Country : Malaysia
  • Full-time
  • Contract

Kickass Customer Service and Online Marketing Specialist @ D'sara Heights

Comfort Works aims to breathe new life into living rooms across the globe, and we do this by creating beautiful handmade slipcovers for your old, tired sofas. Every aspect of our operations is done in-house, from web development to online marketing and content creation. To product design and product manufacturing. Nothing is outsourced. We design with the belief that we can live simple and beautiful by trying to revive the hidden potential of our old furniture and doing our part for the planet. Before we knew it, Comfort Works expanded into a huge range of products specializing in IKEA sofa covers, custom furniture slipcovers and other complementary accessories.

 

Why Join Us?

Comfort Works’ team members make an impact from day one. They have an opportunity to enjoy early responsibilities and be involved in making impactful decisions. Our team is encouraged to use their initiative to shape their roles and keep themselves on track to develop individual expertise. We love DIY Projects, hacking, shopping, discussing great design, collecting quirky items, up-cycling, decorating and re-decorating. Upon being on board you will enjoy an autonomous workflow, development opportunities, training, travel and an environment of like-minded people who don’t settle for anything less than doing what they love!

Pursuing growth and learning is one of our core values so expect to brainstorm cutting edge solutions for everyday problems on a daily basis. Imagine having the freedom to propose and execute even your most out-of-the-box ideas.

At Comfort Works, we foster a culture of experimentation, teamwork, equality, humble confidence, and infusing hard work and fun. You’ll get hands-on experience and support in a team-oriented environment and have some fun along the way. If you are tired of boring work environments, singular task jobs, and typical "office rules", screw that and join a collaborative environment that's all about innovation.

 

Cliff Notes

  • A work hard play hard group with solid management and resources.
  • Opportunity to learn about e-commerce, online marketing, reputation management, international online customer service, product design and web development.
  • Great international workmates from Australia, Poland, China, Indonesia, Singapore, Morocco.
  • Cool office space with a fully stocked fridge.
  • We make pretty things comfort-works.com

Responsibilities

We are looking for someone who is self-motivated and aspires to be extraordinary, particularly in their career success and personal growth. The ideal candidate is extremely organized and would have a brilliant command of the English language. You would understand how to measure the impact of social campaigns and have a love for connecting with people.  Previous experience in customer service, online marketing, social media management (Facebook, Instagram, Pinterest, Youtube, Wordpress/Blogger platforms) will be given priority.

Here, all our Customer Experience Heros will be trained at Digital Marketing. You will be thrown into a world of SEO, Ad Words, Analytics, Social Media Marketing and International Relationship Marketing.


Below is a snapshot of the position's roles and responsibilities:

Customer Experience Tasks (70% of your day):

  • Provide an amazing, personalized experience to each customer through various support channels such as emails, blogs, social media etc.
  • Effectively diagnose and solve day-to-day customer concerns and issues.
  • Applying the delight philosophy and following communication standards.
  • Ensure feedback flows to various teams in Comfort Works to improve our services.
  • You will need to be a ninja at operating our emailing system because you and your teammates are the knowledge pillars of email operations for the entire company.
  • Provide accurate data and feedback in order to create better product and customer experiences.
  • Engaging the customer community through creative content writing.

Online Marketing Tasks (30% of your day):

  • Researching strategic growth opportunities and partnerships.
  • Strategize delivery and schedule Facebook posts (videos, images, infographics, content, questions, etc)
  • Executing innovative marketing strategies and product launches.
  • Work closely with your team to provide and create value to your audience.
  • Contribute to brainstorming ideas and researching best practices for growing and scaling social media strategies.
  • Analyze and grow the number of organic visits, leads, revenue and engagement to identify trends and give recommendations for content creation.

 

Requirements

 

  • Marketing, Communications or related major, or if you just have a strong passion and knowledge of online user experience and customer service, we are okay with that too!
  • Excellent command of the English language.
  • Motivated by communicating with customers and helping others all day.
  • Fun and friendly attitude with a passion for personal development.
  • Accountable, responsible and professional.
  • Ability to grow and learn in a challenging and fast-paced environment.
  • Flexible thinker capable of grasping new processes and procedures quickly.
  • 1-3 years working experience.
  • Excited about change and challenge.
  • Expats and Fresh Graduates welcome.

Note:  Please include links to your portfolio, website, blog or writing you have created so we can see proof of your talents.

 

Salary

3000 - 5000 MYR

Total applicants :38 Job posted 5 months ago Total Views : 481 Unique Views : 481


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